Store Policy

How can we help?
If you have questions about your order, need help accessing a digital purchase, or just want to know more about our publications, we're here to help.

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Contact us
The best way to reach us is by email. You'll find our address on the Contact page. We aim to respond within 14 business days.

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Before you get in touch
You may find the answer to your question in one of these resources:

• Frequently Asked Questions

• Shipping Policy

• Return & Exchange Policy

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Order issues

If your physical order hasn't arrived, arrived damaged, or isn't what you expected, contact us with your order number and we'll look into it.

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Digital access problems

Having trouble downloading an ebook or accessing a video course? Let us know. We'll resolve the issue or find an alternative way to deliver your purchase electronically.

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Feedback and suggestions

We welcome your thoughts on our publications and your experience with Lumienta. Your feedback helps us improve.

Overview

At Lumienta, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding that information.

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What information do we collect?

When you make a purchase or subscribe to our newsletter, we may collect:

• Name

• Email address

• Shipping address (for physical orders)

• Payment information (processed securely through our payment provider)

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We also collect standard technical data when you visit our website, such as your IP address, browser type, and pages viewed.

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How do we use your information?

We use your information to:

• Process and deliver your orders

• Provide access to digital purchases

• Send order confirmations and shipping updates

• Deliver our newsletter (if you've subscribed)

• Respond to customer care inquiries

• Improve our website and services

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Do we share your information?

We do not sell your personal information. We share data only with trusted third parties necessary to operate our business, such as payment processors and shipping carriers. These partners are obligated to keep your information secure.

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Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though this may affect site functionality.

Newsletter If you subscribe to our newsletter, you can unsubscribe at any time using the link provided in each email.

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Your rights

You have the right to access, correct, or request deletion of your personal data. To make a request, contact us via the email address on our Contact page.

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Data security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure.

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Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.

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Questions?

If you have concerns about your privacy or how your data is handled, please contact us via the email address on our Contact page.